Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.

Wir würden Ihnen einen Codeschloss empfehlen. Gemäß unserer Erfahrung, gibt es viele Kunde, die ihre Schlüssel verlieren.

If the keypad test doesn't identify any issues, you may be typing the wrong code. The M-Locks BR 5010 create a long beep-sound if you type in the wrong code. Please keep in mind that if you are typing the wrong code four times, you will be locked out for 5 minutes. After expiration, entry of two more invalid codes restarts the 5 minute blocking period.

Follow this step-by-step process to check that your keypad works properly:

If the keypad test doesn't identify any issues, you may be typing the wrong code. The M-Locks BR 5010 creates a long bip if you type in wrong code. Please keep in mind that if you are typing the wrong code four times, you will be locked out for 5 minutes. After expiration, entry of two more invalid codes restarts the 5 minute blocking period.

Download the manual by clicking the link below:

BR 5010 test

This video also outlines the process of checking your keypad:

Please note that some of these locks, you do not need to turn the disc, but only need to enter the code and then turn the handle instead.

Yes you can change the code lock, as long as you follow the manufacturer's manual.

All electronic lock combinations can be changed. When receiving the product, a fixed manufacturer code is set. The instructions on how to change this code are found in the manufacturer’s manual, which can be downloaded from our website.

For security reasons, SafeGear does not have a master code, so we advise you to be extra careful when changing the code of your electronic safe lock. Always change the code with the door open and test it several times before locking the safe again!

It depends on how often the electronic safe lock is being used. All electronic locks give an audible and/or visual warning when the battery is running low. As soon as this happens, it is advisable to replace the old battery with new ones.

You can always replace your electronic safe lock quickly even if it has already run out of battery. Read our FAQ on how you can change the electronic lock of your safe without expert help.

Stellen Sie immer sicher, dass Ihr Tresor ordnungsgemäß verriegelt ist, damit der Dieb mit dem Tresor nicht weglaufen kann. Wenn Ihr Kleiderschrank eine Holzrückseite hat, sollten Sie sicher stellen, dass es keiner ubermäßiger Abstand zwischen der Rückseite und dem Tresor besteht. Um sicherzustellen, dass der Tresor direkten Kontakt zu der Rückwand hat, schneiden Sie ein Loch, das die Größe des Tresores entspricht, und platzieren Sie den Tresor direkt an der Wand.

When the input unit is being changed on the safe with the lock EM3520 - that means that the input unit is turneable, the lock from the inside of the door has to be removed.

Follow the steps below:

1. Remove the cover from the back of the door.

2. Dismount the lock (4 screws in the conrners of lock)

3. Install the input unit according the manual - make sure that the cable is properly placed in the spindle.

4. Mount the lock back

5. Test functionality - ALWAYS TEST THE INPUT UNIT WHEN THE DOOR IS OPEN

6. Mount the door cover back.

Excessive force has been applied to the keypad, eventually making the aluminum shaft (that physically links the keypad to the lock) to twist. Because it´s twisted, the bolts will not retract with a normal rotation. You will need to unmount the keypad and replace the shaft with a new one.

You can ask a local locksmith to make a copy if you still have a key.

If you lost all your keys to your safe, it will depend on whether your door is:

1) OPEN - you can replace the entire safe lock with a new lock that will usually come with 2-3 keys.

or

2) LOCKED - no easy solution. A professional would have to either pick the safe lock (not easy!) or break into the safe to recover any valuables by cutting a hole or breaking the door open with a crowbar. The exact approach would depend on the security level of your safe but the safe will be destroyed and you would have to replace it.

For security reasons, neither Safegear nor the manufacturer of the safe lock has a master code to unlock your safe. In some cases there is an option of opening the safe with the emergency key. If there is no emergency key for your safe code lock, you may need to break open the safe to recover your valuables inside the safe, which would destroy the safe.